Dedicated Team

Our dedicated data center, web hosting support includes an expert team to manage your servers round the clock and they will work exclusively for you. This is a premium plan where our dedicated team handles right from basic Level 1 ticket to more complex Level 3 server administration task including escalations.

If you are a Data Center or Web Hosting Company and want us to completely manage the infrastructure, then the dedicated plan is for you. Our dedicated data center, web hosting support plan is the superset of all plans with the enterprise features including exclusive NOC team, exclusive SLA team, and exclusive QA team.

NOC monitoring admins proactively monitor the server’s various services like Apache, DNS, mail, FTP, pop3, server load and free disk space 24/7 using Open Source monitoring tools like Nagios, Cacti etc. which facilitates to fix an issue before you alert us. SLA admins are responsible for providing an initial response to the tickets and notifying the server admins regarding critical issues ensuring that no tickets are left uncared. QA admins are assigned to continuously monitor, evaluate all tickets/tasks/chats thereby assuring that we are always meeting our Quality.

We provide dedicated support services with a white label support by taking care of your clients on your behalf and our communication with the clients will be enclosed with your company greetings and signature.